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Southern Utah Vets Aid

 PHOENIX — TriWest Healthcare Alliance today learned it was not awarded the contract to continue to manage the 21-state TRICARE West Region for the Department of Defense (DoD). This announcement comes after TriWest secured the contract in July 2009. 

“We are extremely disappointed that the Department of Defense chose to reverse their decision. For the past 16 years, we have worked tirelessly and with the highest levels of respect to meet the healthcare needs of West Region military families who have very much become our family,” said David J. McIntyre, Jr., TriWest’s President and CEO. 

Consistent with federal regulations, TriWest expects to learn more about the government’s decision in an upcoming debriefing. At this time, we will seek to ascertain whether it was appropriate and fair, and to determine our future course of action. 

“While we wait to learn about the basis for the Government’s decision, it is important to all of us at TriWest that military families in the West Region continue to receive the exemplary customer service they have become accustomed to over the last several years,” said McIntyre. “TriWest will continue to deliver on the promise of TRICARE throughout this challenging transition period.”

The TRICARE West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, western Texas, Washington and Wyoming.

One Response to “TriWest Healthcare Alliance Not Selected for Third TRICARE Contract”

  • Axa:

    Dr. Pullen,Thanks so much for passing this ifrinmatoon along to your readers. TRICARE launched the TRICARE Assistance Program a year ago and each TRICARE region in the U.S. currently offers TRIAP – they have more ifrinmatoon on their websites. Just a quick point of clarification on two of the services you mention above: TRIAP doesn’t require an authorization or a referral, and allows the beneficiary to connect with a counselor using online video (TriWest uses Skype) for free, non-reportable help with non-medical, day-to-day life issues. The Tele-Behavioral Health is a clinical counseling option that may require prior authorization (for active duty Service members).We appreciate your efforts in supporting Service members and their families.

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